FAQs / Contact

Official and exclusive distributor of Carson Optical in Singapore. Magnify.sg is a webstore of Urbantoolhaus Pte Ltd (UEN 201716558H).

DELIVERY (Singapore only)

  • Orders made before 12pm will be sent on the same business day to arrive in 1-3 business days via NinjaVan (*business days are Mon to Sat, excl PHs).  NinjaVan delivers the majority of parcels in 1 business day but this can stretch out to 3 business days during busy periods, especially around major online sales events.
  • Delivery is free for orders over $99 or $3.90 otherwise.
  • All parcels are fully covered against loss in transit.
  • We can only ship within Singapore.

WAREHOUSE PICKUP (1-2pm only, Mon to Sat, excl PHs)

  • Orders for pickup must first be made online (by selecting the pickup option at checkout).
  • The order will then be immediately ready for pickup between 1-2pm only, Mon to Sat, excl PHs.
  • Our warehouse address is 11 Changi North Street 1 #02-08 Singapore 498823 [For security reasons, we can only grant entry to customers who have already made an order online for pickup].

PAYMENT

  • We accept PayNow, PayPal, Credit/Debit Cards, Apple Pay, and Google Pay.

WARRANTY

  • All items are covered by official manufacturer warranty policies.
  • We are unable to accept change-of-mind returns so as to keep items factory untampered.

LEGAL INFORMATION

  • Magnify.sg is a webstore of Urbantoolhaus Pte Ltd, a Singapore registered company and GeBIZ government trading partner (UEN 201716558H).
  • Official and exclusive distributor of Carson Optical in Singapore. 
    CONTACT US (Please refer to the above first)